The Tarot Guide Terms & Conditions
The terms 'TheTarotGuide.com', ‘The Tarot Guide', "TheTarotGuide.ie", "TheTarotGuide.co.uk", 'The Tarot Store', 'TheTarotStore.com', ‘Lisa’, ‘I’, 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website and/or customer or purchaser of our goods and/or services.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a) Permission is granted to temporarily download one copy of the materials (information or software) on The Tarot Guide's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on The Tarot Guide's web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.
vi. print the materials.
b) This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Tarot Guide at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
c) All content included as part of the www.thetarotguide.com and www.thetarotstore.com sites or readings, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of The Tarot Guide or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices or other restrictions contained in any such content and will not make any changes thereto.
d) All video and audio recordings provided during or after a reading are only for use as a personal record of your tarot reading. Any other use is prohibited without the written signed consent of The Tarot Guide. These recordings and affiliated copyrights are the property of The Tarot Guide.
a) The materials on The Tarot Guide's web site are provided "as is". The Tarot Guide makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Tarot Guide does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
b) The contents of The Tarot Guide website and/or all tarot readings from The Tarot Guide do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on The Tarot Guide and information provided during tarot readings is provided without any warranty of any kind. You use the material on The Tarot Guide at your own discretion. The Tarot Guide is not a licensed therapist. If you have mental health issues, please seek the proper help from health care professionals. The goods and services provided by The Tarot Guide are for entertainment purposes only and not a substitute for professional mental health services nor should they ever take the place of a doctor, lawyer, or any other licensed professional.
In no event shall The Tarot Guide or its suppliers be liable for any damages (including, but not limited to, damages for loss of data or profit or due to business interruption,) arising out of the use or inability to use the materials on The Tarot Guide's Internet site, even if The Tarot Guide or a The Tarot Guide authorized representative has been notified orally or in writing of the possibility of such damage.
5. Revisions and Errata
The materials appearing on The Tarot Guide's web site could include technical, typographical, or photographic errors. The Tarot Guide does not warrant that any of the materials on its web site are accurate, complete, or current. The Tarot Guide may make changes to the materials contained on its web site at any time without notice. The Tarot Guide does not, however, make any commitment to update the materials.
The Tarot Guide has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Tarot Guide of the site. Use of any such linked web site is at the user's own risk.
8. Booking Conditions and Cancellation Policy
By making a booking with The Tarot Guide, you confirm that you have read and agree to the cancellation policy and booking conditions.
The following applies to cancellation of email readings:
• Email readings once booked cannot be refunded. We will retain the full amount paid for the reading. Email readings are non-transferable.
The following applies to cancellations of Skype/WhatsApp/ Zoom/Telephone readings:
• Bookings cancelled less than 72 hours after payment and more than 48 hours before the scheduled appointment time (or where an appointment has yet to be set) are subject to a cancellation charge of only the refund costs (if any) charged to The Tarot Guide by the payment processor.
• Bookings cancelled more than 72 hours after payment and more than 48 hours before the scheduled appointment time are subject to a cancellation fee of 50% + any refund costs (if any) charged to The Tarot Guide by the payment processor. As an alternative to cancellation, if you inform The Tarot Guide more than 48 hours before the scheduled appointment time, you may be reschedule your appointment once free of charge. Any subsequent attempts on your part to reschedule or cancel the appointment, will forfeit your payment and no refunds will be given.
• Missed appointments or bookings cancelled less than 48 hours before the scheduled appointment time will not be rescheduled or refunded. If you have booked a reading via Skype/WhatsApp/Zoom you must be signed into the relevant service at your scheduled appointment time. If you have booked a telephone reading, you must be available to take the call at your scheduled appointment time on the mobile number you provided when booking. If you are unavailable, not logged in or do not answer at your scheduled appointment time, we will make 2 further attempts to contact you within 5 minutes of the first call. If you do not answer by the third attempt, your appointment will be classed as a missed appointment and no refund will be given. If you answer on the second or third attempt, any time missed will be deducted from the time allotted for your appointment. If we cannot contact you due to you providing incorrect contact information when booking, your reading will be classed as a missed appointment and no refund or rescheduling will be offered. Where The Tarot Guide has contacted the client to arrange a Skype/WhatsApp/Zoom/Telephone appointment and the client does not reply or arrange their appointment within 3 months, the booking will be cancelled without refund. If you book a Skype/WhatsApp/Zoom/Telephone reading and do not receive an email from The Tarot Guide within 5 working days to arrange your appointment, please contact Lisa@TheTarotGuide.com immediately. Skype/WhatsApp/Zoom/Telephone readings are non-transferable.
The following applies to cancellations, late arrivals and no-shows of In-Person or Private readings:
•If you are late for your appointment The Tarot Guide will wait 15 minutes, after which, your appointment will be cancelled. If you are late but your appointment goes ahead, any time you missed will be taken out of your allotted time and you will be charged the full price for the session. No discount or credit will be provided for the time you missed. The Tarot Guide cannot alter appointments at short notice to accommodate late arrivals as this would cause delays and inconvenience for other clients.
•In-person/ private readings are by appointment only and must be prepaid in full, once an appointment/ session date and time has been agreed, in order to reserve that date and time.
•If your appointment is cancelled due to lateness (as outlined above) or if you are a no-show, you will forfeit the entire advance payment and will not be refunded. Furthermore, if you are a no-show, no further appointments will be given.
•If you provide false or misleading information at the time of booking, The Tarot Guide may cancel your booking and no refund will be provided. This includes but is not limited to:
Confirming you are over 18 when you are not. (Clients must be over 18 to have a reading, Photo ID may be required.)
Confirming that you are female when you are not. (In-person readings are a female-only service. Male clients are welcome to book a Skype/WhatsApp/Zoom/Telephone or Email reading.)
If you are a male client, you must specifically advise The Tarot Guide of this when arranging your appointment. Failure to do so and/or falsely confirming you are female in correspondence or on the online booking form, may result in the reading being cancelled. Readings cancelled less than 48 hours before the appointment or on the day of the appointment due to providing false information will be treated as no shows and no refund will be offered. Where false information has been provided but the client advises The Tarot Guide of this more than 48 hours before the appointment is due to start, an alternative reading (such as Skype/ WhatsApp/ Zoom/ Telephone) may be offered where possible. This is subject to availability and at the sole discretion of the Tarot Guide. We do not guarantee that you will be offered an alternative reading and if we agree to an alternative reading, you will be liable for any increase in costs for the alternative reading. If an alternative reading is not offered or the offer of same is not accepted, the booking will be cancelled and the relevant cancellation fees will apply.
If you cancel your appointment (or if your appointment is cancelled by The Tarot Guide due to false information being provided at the time of booking):
Less than 72 hours after payment and more than 48 hours before your scheduled appointment time; You will be charged a cancellation fee of only the refund costs (if any) charged to The Tarot Guide by the payment processor.
More than 72 hours after payment and more than 48 hours before your scheduled appointment time; You will be charged a cancellation fee of 50% + any refund costs (if any) charged to The Tarot Guide by the payment processor.
Less than 48 hours before your scheduled appointment time; You will be liable for the entire cost of the appointment, you will forfeit your entire advance payment and no refund will be given. (As stated above, this also applies to no-shows and cancellations due to late arrival)
•If you cannot attend your appointment and you advise The Tarot Guide of this more 48 hours before your appointment is due to start, as an alternative to cancellation, you may reschedule your appointment without incurring any additional charges. Such appointments may only be rescheduled once. Any subsequent attempts on your part to reschedule or cancel the appointment, will forfeit your entire payment and you will not be given any refund.
•The Tarot Guide reserves the right to decline requests for in-person/private readings without explanation or liability. In such circumstances, where an in-person reading is not possible, we may suggest you book a Skype reading instead. In-Person appointments are non-transferable.
The following applies to cancellations of Tarot parties, event bookings or group readings:
You must pay a deposit of 30% of the service fee The Tarot Guide quotes for your Tarot party, event booking or group reading to secure the date. The balance of fee must be paid in full no less than 7 business days prior to the event. Failure to pay the balance of the fee within the time frame specified will result in the cancellation of your booking and you will forfeit your deposit. Your deposit, once paid, is non-refundable. If you pay the service fees in full and then cancel more than 7 business days prior to the event date, 30% of your full payment will be taken as a cancellation fee and the rest of your payment will be refunded to you. Tarot Parties, event bookings or group readings cancelled less than 7 business days but more than 72 hours prior to the event will be charged a cancellation fee of 50% of the total fee. Tarot Parties, event bookings or group readings cancelled less than 72 hours prior to the event will not be refunded, the full fee will be retained by The Tarot Guide as a cancellation fee. No refund or part refund shall be offered in respect of readings refused as a result of guests becoming rude, abusive or appearing to The Tarot Guide to be unfit to have a reading. This includes but is not limited to guests who appear to be intoxicated or under the influence of a mind altering substance.
The Tarot Guide reserves the right to cancel any reading/session/group booking/Tarot party/ event without notice. The Tarot Guide reserves the right to refuse service to anyone without obligation to specify a reason and without liability. This includes but is not limited to anyone who is rude, aggressive, abusive or violent, anyone who appears to be intoxicated and/or under the influence of a mind altering substance, anyone who provides false or misleading information at the time of booking or who is deemed unsuitable or unfit to have a reading. The Tarot Guide or its suppliers shall in no way be liable for any damages resulting from the cancellation of a reading/session/group booking/Tarot party. All bookings are non-transferable.The Tarot Guide reserves the right to alter this cancellation policy at any time without notice.
Filming, Recording and Photography
Filming, recording and/or photography of private readings, including but not limited to Skype (or other video call platforms), in-person and telephone readings, is only permitted with the express authorisation of The Tarot Guide, which may be granted verbally by The Tarot Guide at the start of the reading. The Tarot Guide will not provide filming, photographic or recording equipment or accept any liability for readings where the equipment failed to capture the session. The Tarot Guide will not repeat a reading where attempts to photograph, film or record it have failed. If permission is granted to film, photograph and/or record a private session, it is granted solely on the basis that the film, photographs and/or recordings are to be used for personal use only by the client. By booking, you agree that any filming, recording and/or photographs of a reading and/or any email reading issued by The Tarot Guide is and remains the intellectual property of The Tarot Guide. You assign to The Tarot Guide the copyright, performers rights and all other rights to any filming, recording and/or photography of private readings. Furthermore, you agree that any such material will not be published, posted online, shared and/or otherwise disseminated without the express written and signed authorisation of The Tarot Guide. The unauthorised use of filming, photographic and/or recording equipment at The Tarot Guide's events is strictly prohibited, this includes but is not limited to any party, group reading, corporate event, private function, speaking engagement, course, conference or teaching event that The Tarot Guide is appearing at, is hosting or has organised. You consent to being filmed, photographed and/or recorded as attendees of any such event. You assign to The Tarot Guide the copyright, performers rights and all other rights to any filming, recording and/or photography of you at any such event. You agreed that The Tarot Guide may edit, adapt, translate , share and/or distribute any such filming, photographs and/or recordings of you at any such event.
Email readings are charged per question or topic. Multiple topics or smaller questions cannot be combined into one question and will be counted as separate topics/questions. If you submit a question that contains multiple smaller questions or topics in excess of the number permitted for the type of email reading you have booked, you will be contacted and asked to either upgrade your booking to the appropriate reading type and pay the price difference or choose which topic you would prefer to have the reading on. Such submissions may cause a delay in receiving your reading back. The Tarot Guide accepts no liability in relation to delays caused. In the event of a dispute regarding what constitutes a topic or question, the final decision rests with The Tarot Guide. If you complete your payment for an email reading and do not receive it within 12 working days, please check your spam folders and contact if you still have not received it.
Gift vouchers expire 6 months from the date of purchase. Email Tarot Gift vouchers are valid for one client for a One Topic or Question Email Tarot reading. In-person/Skype Gift Vouchers are valid for one In-Person/Skype 1 Hour Tarot Reading. Voucher must be used in one sitting and no refunds will be given for unused time/questions. In-person readings are available to female clients only and are held in a private residence in Dublin 7, Ireland. Male clients and customers who cannot or do not wish to travel may obtain their reading via Skype instead. Gift vouchers are non-refundable, non-transferable and not-redeemable for cash. The gift voucher recipient must make an appointment for the reading by contacting Lisa@TheTarotGuide.com and advising their preferred appointment date and time and the voucher code. The appointment will be arranged subject to availability and The Tarot Guide does not guarantee that the appointment they request will be available. (The Tarot Guide may have limited availability at peak times so we recommended booking as far in advance as possible) The gift voucher must be presented on arrival or in-person appointment, the voucher code must be sent at the time of booking for Skype/email vouchers. The voucher code is unique and can only be redeemed once. Please keep your voucher secure and do not disclose the code to anyone else. The Tarot Guide does not accept liability vouchers that are stolen or vouchers that are redeemed by someone other than the recipient. If the recipient makes an appointment and is more than 15 minutes late for the appointment, is a no-show or cancels with less than 48 hours notice, the voucher will be forfeited in full and if allowed to make another appointment, they will need to pay in full again in advance. If they are less than 15 minutes late, the time they missed will be taken out of their allocated time. To redeem an email gift voucher, the recipient must send their voucher code, name, email address, date of birth and question to Lisa@TheTarotGuide.com. The email reading will be sent back within 10-12 business days.
9. Refund & Returns policy - (Applies to tangible goods purchased through The Tarot Guide/ The Tarot Store only, does not apply to tarot readings, gift vouchers or any other intangible services purchased)
Items can be returned within 14 days for a full goods value refund minus credit card. Returned items will be checked. We will not be responsible for any return costs in this situation. You must notify in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of returned goods.
Any goods returned after the 14 day period, if accepted may be subject to a 30% restocking fee. We must be able to resell goods in as "new condition". Any goods where packaging has been damaged and therefore rendered unfit for resale will not be refunded. Please make sure you have purchased the correct item for your needs before opening any packaging.
10. Competition Terms and Conditions
By entering any of our competitions, you confirm that you agree to the Competition Terms and Conditions. All entrants must be over 18 years of age to enter. By entering our subscriber competitions you agree that you are subscribing to The Tarot Guide's mailing list. All competition winner(s) will be contacted after the relevant draw to arrange to redeem their prize. Prizes must be redeemed within 60 days of the prize draw. Failure to redeem within this time-frame will forfeit your prize. For Skype Reading prizes, failure to answer at the appointment time will result in the forfeit of the prize. For In-Person Reading prizes, only female entrants will be offered in-person Tarot reading appointments as prizes and failure to attend your appointment will forfeit your prize. If the winner of an in-person reading is male, the prize will be substituted with a Skype Reading of the same value. Prizes are non-transferable, cannot be redeemed for any other services (except in the circumstances already outlined) and cannot be redeemed for cash. Subscriber competition winners will be notified by an email to the email address provided at entry. As such, please ensure you provide the correct details when entering our competition(s). Facebook competition winners will be contacted through private message on Facebook. The Tarot Guide does not accept any liability for winners who fail to redeem their prizes within the time-frame specified, this includes but is not limited to winners who do not collect their prizes as a result of their failure to monitor Facebook or their own email accounts or spam filters, winners who provide incorrect information at the time of entry or winners who are non-contactable via the platform through which they entered the competition. All entrants should add to their email safe list to avoid any such issues. The Tarot Guide reserves the right to cancel any competition without notice or liability at any time and for any reason.
11. Testimonials, Feedback and Reviews
If you submit a testimonial, feedback or a review to The Tarot Guide either via email, text message, our contact form or through our various social media, search engine or review pages (including but not limited to Google, Facebook, Instagram, Twitter and Yelp), then you agree that we may publish your testimonial, feedback or review together with your name and any logo you upload, on this website (and on any successor website that we may operate) and that the placement and position of such testimonials, feedback or reviews on such a page shall be at the sole discretion of The Tarot Guide. You further agree that we may edit the testimonial, feedback or review and publish edited or partial versions of the testimonial, feedback or review. However, we agree that we will never edit a testimonial, feedback or a review in such a way as to create a misleading impression of your views. You may terminate this licence by sending an email to giving us 30 days notice of termination.
12. Governing Law
Any claim relating to The Tarot Guide's web site shall be governed by the laws of Ireland without regard to its conflict of law provisions.