Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

The following outlines our privacy policy:

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

How We Collect Data

The Tarot Guide may collect personal data in the following ways:  

  • When you contact us through our contact forms, by text or by email.

  • When you book and pay via our bookings forms

  • When you subscribe to our newsletters

  • When you like, follow or contact us via our social media pages or listing pages

What Data We Collect

The Tarot Guide may collect some or all of the following personal data when you contact us (depending on the method and purpose of contact): 

  • Name

  • Date of Birth

  • Email Address

  • Address

  • Phone number

  • Other personal information necessary for us to fulfill your service requests. (For example, the questions or personal information you provide when you book an email reading)

The Tarot Guide also collects data through the use of cookies, which we use to monitor general usage patterns of our website users (such as popular pages, number of users, bounce rates etc) to improve our website and services and so we can tailor our content and products to our clients needs. The Tarot Guide does not use cookies to identify or monitor your individual use of our site. Additionally, some of the personal data you provide to The Tarot Guide may be held by the platforms you used to submit that data such as Facebook, Twitter, Instagram etc. For full information regarding their handling of your data, please refer to the relevant platform's privacy policies.    

Why We Collect Your Data:

  • We collect your personal data for the following purposes:

  • Communicating with you when you have contacted us

  • Providing you with one of our services when you have booked with us or a voucher has been purchased on your behalf.

  • Providing continuity of service when you re-book with us

  • Providing you with our newsletters, updates or special offers when you have subscribed to our newsletter 

  • Running competitions or draws and communicating with the prizewinners 

How Long We Hold Data

If you subscribe to our newsletter, we will retain your name, email address and opt-in date until you unsubscribe. Records of online readings and reading related communication you have had with us are held in the strictest confidence to ensure continuity of service next time you book. We hold those records until such a time as you instruct us to delete them. We will never disclose, sell or otherwise release any of your personal information to third party advertisers or third party companies. Your trust is important to us and the confidentiality of our services is paramount. We take great care to keep your information secure and to maintain a confidential service. 

Your Right To Access And Your Right To Be Forgotten

Under the new GDPR legislation, from the 25th of May 2018 you have the right to access a copy of your personal data within one month of requesting it and you have the right to be forgotten. To request a copy of any personal data we may hold on you or to request for any such data to be deleted, please email Lisa@TheTarotGuide.com with your formal request. 

We are committed to conducting our business in accordance with the aforementioned principles in order to ensure that the confidentiality of personal information is protected and maintained.